Terms and Conditions for Vendors on VastrMitr

Last updated on January 7, 2024

Table of Contents

1. Registration and KYC Documents

1.1 – During registration, vendors are required to upload mandatory KYC documents, including Aadhaar card, PAN card, GST certificate, and a cancelled cheque.

1.2 – Vendors must promptly notify VastrMitr of any amendments or changes to their KYC documents.

2. Product Listings

2.1 – Vendors are responsible for creating accurate and detailed product listings, specifying product conditions (used, new, surplus, or fresh).

2.2 – Vendors are allowed to sell only clothing on the VastrMitr platform.

2.3 – Listed products must comply with all applicable laws and regulations in India.

2.4 – VastrMitr reserves the right to review and approve product listings, rejecting listings with discrepancies.

3. Pricing and Payments

3.1 – Vendors have the flexibility to set product prices, adhering to fair market practices.

3.2 – Prices (including applicable GST), set by the vendor during product listing, will be paid to the vendor after deducting 1% of TDS and 1% of TCS post the return period.

3.3 – VastrMitr will charge a 12% commission for every sale, shown to the customer on top of the vendor’s set price.

4. Shipping and Packing

4.1 – Upon receiving an order, VastrMitr’s courier team will contact the vendor and share the shipping label.

4.2 – Vendors must record a complete packing video in HD that should not be blurry, including but not limited to displaying and counting the products, packing, pasting the shipping label, and a 360° view of the shipment.

4.3 – The vendor is required to keep the packing video for a minimum of 90 days from the date of shipping.

4.4 – It is the vendor’s responsibility to pack orders safely to prevent damage during transit.

4.5 – If the courier rejects any claim due to improper packing, then the vendor bears the entire loss.

5. Claims and Disputes

5.1 – If a customer raises an issue or claim, VastrMitr will contact the vendor for the packing video.

5.2 – Failure to provide the packing video for any dispute raised by the customer within the return period will result in a claim settlement in the customer’s favour and against the vendor, and it will result in a penalty of 12% of the total amount, which includes reverse shipping charges as the shipment will be returned to the vendor.

5.3 – If the vendor fails to provide the packing video for any dispute raised within 90 days of shipping, the entire loss arising from the dispute will be borne by the vendor.

5.4 – Vendors can raise a claim for payment of the shipment if it is in transit for at least 90 days of shipping and not delivered to the customer.

5.5 – Customers can raise a return request within 2 days of receiving the shipment, and if any discrepancies are found from the product description and images to the actual product received, then the product will be returned to the vendor, and the vendor will be charged a penalty of 12% of the total amount.

5.6 – Both customers and vendors must share unboxing and packing videos respectively to support their statements.

6. Vendor Termination

6.1 – VastrMitr reserves the right to terminate a vendor’s account for repeated violations or non-compliance with these terms and conditions.

6.2 – In the event of termination, the vendor shall not be entitled to any pending payments and may be held liable for any losses incurred by VastrMitr.

7. Intellectual Property

7.1 – Vendors grant VastrMitr a non-exclusive, royalty-free license to use, reproduce, and display the content provided for product listings.

7.2 – Vendors warrant that they have the necessary rights and permissions for the use of any intellectual property in their product listings.

8. Confidentiality

8.1 – Both parties agree to keep any confidential information exchanged during the course of the business relationship confidential.

8.2 – Confidential information includes, but is not limited to, customer data, business strategies, and trade secrets.

9. Force Majeure

9.1 – Neither party shall be liable for any failure or delay in performance due to events beyond their reasonable control, including but not limited to acts of God, natural disasters, or government actions.

10. Amendments to Terms

10.1 – VastrMitr reserves the right to amend these terms and conditions.

10.2 – Vendors will be notified of any changes, and continued use of the platform after notification constitutes acceptance of the revised terms.

11. Independent Contractor

11.1 – The relationship between VastrMitr and vendors is that of independent contractors, and nothing in these terms shall be construed as creating a partnership, agency, or joint venture.

12. Product Quality Assurance

12.1 – Vendors guarantee that the products listed meet industry standards for quality and safety.

12.2 – Vendors are responsible for handling product recalls, if necessary, and shall promptly inform VastrMitr of any quality-related issues.

13. Insurance

13.1 – Vendors are encouraged to maintain appropriate insurance coverage, including product liability insurance, to protect against any claims arising from the sale of their products on VastrMitr.

14. Marketing and Promotion

14.1 – VastrMitr may engage in marketing and promotional activities for listed products.

14.2 – Vendors grant permission for the use of their product images and information for promotional purposes on the VastrMitr platform and associated marketing channels.

15. Data Security and Privacy

15.1 – Vendors acknowledge and agree to comply with VastrMitr’s privacy policy.

15.2 – Vendors shall take necessary measures to protect customer data and shall not use such data for any unauthorized purposes.

16. Non-Compete Clause

16.1 – Vendors agree not to sell similar products through competing platforms that may adversely affect the business relationship with VastrMitr during the term of this agreement.

17. Duration and Termination

17.1 – This agreement is effective upon vendor registration and shall continue until terminated by either party.

17.2 – Either party may terminate this agreement with written notice, and any outstanding obligations or liabilities shall survive termination.

18. Customer Reviews and Feedback

18.1 – Vendors acknowledge that customer reviews and feedback are integral to the platform’s reputation.

18.2 – Vendors agree to address customer concerns promptly and maintain a positive and responsive approach to customer feedback.

19. Jurisdiction

19.1 – All disputes are subject to the jurisdiction of the Delhi courts.