Return-Refund & Exchange Policy
Last updated on June 9, 2024
At BISWAS RETAIL CO., operating under the name VastrMitr (“Company,” “we,” “us,” or “our”), we take utmost care in delivering high-quality products and ensuring customer satisfaction. However, please be aware of the following Return Policy before placing an order on our website https://vastrmitr.in/ (“Site”) or through our mobile application VastrMitr (“App”):
- Final Sale: All goods sold by us are considered final and non-returnable, except where explicitly stated otherwise in writing.
- Assorted / LOT Products: Products listed under the “Assorted” category including but not limited to the products having “LOT” and “Assorted” mentioned in their descripton and images are not eligible for return or exchange in any scenario due to their nature. These products consist of various kinds of designs, sizes, colours, and fabrics, offering a mix rather than set-to-set products. There is no guarantee on the total number of designs, sizes, colours, or fabrics; it totally depends on the current stock, and this is the reason their prices are low than usual. You can expect maybe up to 5% minor defects. Products listed under “Assorted” category can be found at https://vastrmitr.in/product-category/assorted/
- Surplus Products: Products listed under the “Surplus” category including but not limited to the products having “Surplus” mentioned in their descripton and images may include used and washed items sold as new, with approximately 10% of these items exhibiting defects or signs of use. Returns or Exchanges are not accepted for these “Surplus” products in any scenario. Products listed under “Surplus” category can be found at https://vastrmitr.in/product-category/surplus/
- Cancellation Policy: Once an order is placed on VastrMitr, customers have the option to cancel it before it is shipped. We do not accept cancellations for orders that have already been shipped. Cancellation requests should be initiated through the customer’s account section or via email at info@vastrmitr.in.
- Return Initiation: In exceptional cases where a return is permissible, the buyer must initiate the return process by contacting us via email at info@vastrmitr.in within 24 hours of receiving the shipment, along with a clear, unedited unboxing video that includes views of all sides (360°) of the shipment, including the shipping label attached to the package. The video must clearly demonstrate any discrepancies between the received items and the original order. Failure to provide the required unboxing video may result in the denial of any claims or disputes.
- Unboxing Video: Buyers acknowledge that the unboxing video is an essential component in resolving disputes related to missing or different products. By using our website or app and placing an order, buyers agree to comply with this policy and acknowledge the significance of the unboxing video as evidence in resolving such disputes.
- Timeframe: To ensure a swift resolution, the buyer must provide the required unboxing video within 24 hours of receiving the shipment. Failure to do so may result in the denial of any claims or disputes regarding missing products or discrepancies with the received goods.
- Dispute Resolution: We reserve the right to make decisions on claims or disputes based on the evidence provided, including the unboxing video. Our commitment is to ensure a fair and objective review process for resolving such matters.
- Shipment Damages: Please note that shipments damaged during transit are not insured by us. We cannot be held liable for any damages that may occur during the shipping process. You cannot apply for return in such cases. Read our Terms and conditons at https://vastrmitr.in/terms-and-conditions/#addclauseb
- Proof of Delivery (POD): In the event that a shipment is damaged, tampered, or has a missing number of shipments, it is the responsibility of the recipient to clearly mention such discrepancies on the Proof of Delivery (POD). The Proof of Delivery (POD) must be requested from the delivery boy before sharing the OTP to acknowledge the receipt of the shipment and write any discrepancies on it. If the shipment is delivered without any remarks on the POD, it will be considered that the shipment was delivered in intact and good condition. We strongly recommend a thorough inspection and documentation of the shipment’s condition upon receipt to protect your interests and ensure the appropriate resolution in case of any issues. Additionally, the recipient must share an image of the POD with us within 24 hours of receiving the shipment. Failure to include these notations on the POD may result in the denial of any claims, if eligible, such as return requests, refund requests, exchange requests, etc.
- Missing Products: Instead of initiating a return for the entire shipment, we will promptly process a refund for the value of the missing products. The refund amount will be issued to the original payment method used during the purchase.
- Packaging for Return: After receiving approval for the return from us, buyers are responsible for securely packaging the products to ensure they do not get damaged or ruined during transit back to our warehouse. Any damages caused during return shipping due to improper packaging may affect the eligibility for a refund and you may also receive a partial or no refund in this case.
- Shipping Cost: The cost of shipping the products back to us should be borne by the customer initiating the return. We recommend using a reliable shipping method with tracking to ensure the safe delivery of the returned items.
- Refund Process: We will initiate a refund only after we have successfully received the returned products sent by the buyer and have checked their condition. The condition of the returned goods should match the condition of the goods received by the buyer. The products should not be used, damaged, or ruined by the buyer in any way.
- Refund Processing Time: Once we receive the returned products and complete the necessary checks, we will process the refund within 2 business days. The refund amount will be issued back to the original payment method used during the purchase.
