SHIPPING & DELIVERY POLICY

Last updated on January 6, 2024

Thank you for shopping with BISWAS RETAIL CO. (“Company,” “we,” “us,” or “our”), operating the website https://vastrmitr.in/ (“Website”) and the mobile app “VastrMitr” (“App”). We are committed to providing you with a seamless and reliable shipping experience. This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://vastrmitr.in/terms-and-conditions/. Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

Order Processing Time: We strive to process and ship orders promptly. Orders are usually processed within 1 to 3 business days after placing them. Please note that order processing time may be affected during peak seasons or special events.
Delivery Timeframes: The delivery timeframes depend on your location and the shipping method selected during checkout. Typically, deliveries are made within 1 to 20 business days after the order has been shipped.
Shipping Via Third-Party Courier: We partner with trusted third-party courier services to handle the shipping and delivery of your orders. These courier services are selected based on their reliability and track record.
Shipping Restrictions: At this time, we only offer shipping services within India. Unfortunately, we do not ship outside India.
Order Tracking: For most shipments, we provide tracking information to help you monitor the progress of your order. You will receive the tracking details via email or through your account on our Website or App.
Partial Shipments: In some cases, if an order contains multiple items and one or more products are unavailable or on backorder, we may ship the available items first as a partial shipment. The remaining items will be shipped separately when they become available.
Shipping Charges: Shipping charges are calculated based on the weight, dimensions, and destination of the package. The applicable shipping charges will be displayed during the checkout process, allowing you to review the costs before completing your purchase.
Shipping Address: Please ensure you provide an accurate and complete shipping address during checkout. We are not liable for any delays or non-deliveries caused by incorrect or incomplete shipping information.
Shipment Damaged During Transit: In the rare event that you receive a damaged shipment, We would like to clarify that shipments damaged during transit are not insured by us, and we cannot be held liable for any damages that may occur during the shipping process and such shipments are not eligible for return. Buyers are advised to place orders at their own risk, understanding that any damages incurred during transit will not be covered by us. If buyers wish to protect their shipments against damage, they have the option to purchase insurance for the shipment at their own expense. To arrange for insurance coverage, buyers can contact us to discuss the available options and associated costs. In addition to the insurance option, buyers may also choose to arrange their own courier service to pick up products from our warehouse and deliver them directly to the buyer’s address. By opting for this method, buyers can have more control over the shipping process and choose a courier service that aligns with their preferences and requirements. By proceeding with the purchase and accepting the delivery of the products, buyers acknowledge and accept the terms and conditions related to shipment damages during transit as outlined in this clause.
Proof of Delivery (POD): In the event that a shipment is damaged, tampered, or has a missing number of shipments, it is the responsibility of the recipient to clearly mention such discrepancies on the Proof of Delivery (POD). The Proof of Delivery (POD) must be requested from the delivery boy before sharing the OTP to acknowledge the receipt of the shipment and write any discrepancies on it. If the shipment is delivered without any remarks on the POD, it will be considered that the shipment was delivered in intact and good condition. We strongly recommend a thorough inspection and documentation of the shipment’s condition upon receipt to protect your interests and ensure the appropriate resolution in case of any issues. Additionally, the recipient must share an image of the POD with us within 24 hours of receiving the shipment. Failure to include these notations on the POD may result in the denial of any claims, if eligible, such as return requests, refund requests, exchange requests, etc.