By placing an order with BISWAS RETAIL CO., and the brand VastrMitr (“Company,” “we,” “us,” or “our”), you acknowledge and agree to abide by all the policies, terms, and conditions set forth on our website (https://vastrmitr.in/legal/). We strongly encourage you to read and familiarise yourself with all the policies and terms, as they govern your relationship with our company and the use of our products and services.

Last updated on October 6, 2025

1. Final Sale

All sales are final. Goods once sold will not be taken back, exchanged, or replaced for any reason other than valid claims of damage or missing products. Only such claims, if made within the stipulated timeframe and supported with the required evidence, will be entertained. Any other requests for return, exchange, or cancellation will not be accepted under any circumstances.

2. Assorted / LOT Products

Products listed under the “Assorted” category — including but not limited to products having “LOT“, “Mix LOT“, “Assorted” or “Assortment” in their title, description, or images — are not eligible for return or exchange under any scenario due to their nature. These products consist of various designs, sizes, colours, and fabrics, offering a mixed selection rather than set-to-set products. There is no guarantee on the total, minimum, or maximum number of designs, sizes, colours, or fabrics — they depend entirely on current stock. You can expect up to 10% minor defects in such items.

3. Surplus Products

Products listed under the “Surplus” category — including but not limited to those having “Surplus” mentioned in their title, description, or images — may contain used and washed items, with approximately 20% of these items showing defects or signs of use. Returns or exchanges for “Surplus” products are not accepted under any circumstances.

4. Cancellation Policy

Once an order is placed with us, customers have the option to cancel it before it is shipped. We do not accept cancellations for orders that have already been shipped. Cancellation requests should be initiated through the customer’s account section or via email at info@vastrmitr.in.

5. Claim Window

Buyers must raise any claim or dispute regarding the received order within two (2) days from the date of delivery (delivery date counted as Day 1). Claims or disputes raised after this period will not be considered, regardless of the reason.

6. How to Raise a Claim

All claims or disputes must be raised exclusively via email at info@vastrmitr.in. The buyer must provide:

A detailed explanation of the issue.
An unboxing video of the shipment.
Images of the shipment before opening (with shipping label visible).
Photographs of the products received.
Close-up images of damage, if applicable.

Claims without complete documentation will be automatically rejected. No other communication method (calls, social media, verbal, etc.) will be considered valid.

7. Unboxing Video Requirement

For a claim to be valid, the buyer must record a clear unboxing video showing:

A 360° view of the package.
The shipping label on the box.
The unsealing and opening process.
Counting of the products and highlighting of any discrepancies.

Failure to provide such a video, or if the video does not clearly show the claimed issue, will result in the claim being denied.

8. Damaged & Tampered Shipments

If a shipment appears damaged, tampered, or resealed, the buyer must:

Note the discrepancies on the Proof of Delivery (POD) at the time of receipt.
Email a copy/photo of the POD to info@vastrmitr.in within 24 hours of delivery.

Failure to follow this process may result in the denial of any claim. If the delivery agent refuses to provide the POD document, do not accept the shipment.

9. Shipment Damages

Shipments damaged during transit are not insured by us. We are not liable for any such damage. You cannot apply for a return in such cases.

However, you may:

Contact us for shipment insurance before dispatch.
Arrange your own transport, in which case we will refund the shipping charges you paid during checkout.

For details, contact info@vastrmitr.in.

10. Cash on Delivery (COD) Orders

To avail of COD, the buyer must pay an Advance Token Amount of up to 30% of the shipment value or a minimum ₹1000. A 5% COD fee will be applied to the COD payable amount.

If the buyer refuses the delivery, the Advance Token Amount will not be refunded, as it covers courier, packaging, handling, and processing costs.

11. Pre-Paid Orders

If the buyer rejects the shipment or is unreachable for three delivery attempts, the shipment will be returned to us. We will deduct Courier Charges + RTO Charges (Courier x 2) from the total amount paid. The remaining balance will be credited to the buyer’s VastrMitr Wallet, from which they can withdraw to their bank account (minimum withdrawal ₹500).

12. Missing Products

In case of missing products, we will issue a refund for the missing items only, credited to your VastrMitr Wallet, instead of initiating a return for the entire shipment.

13. Packaging for Return

After return approval, the buyer is responsible for securely packaging the products. Any damage during return shipping due to improper packaging may result in partial or no refund.

14. Return Shipping Cost

The buyer must bear the cost of shipping products back to us. We recommend using a reliable, trackable courier service.

15. Refund Process

Refunds will be initiated only after we receive and inspect the returned products. Products must be in the same condition as received — unused, undamaged, and unaltered.

16. Refund Processing Time

Once we receive and verify the returned products, the refund will be processed within 2 business days and credited to your VastrMitr Wallet.

17. Jurisdiction

All disputes or legal matters shall fall under the jurisdiction of the courts of Delhi, India. No other jurisdiction will apply, irrespective of the buyer’s location.

18. E&OE (Errors & Omissions Excepted)

While we strive for complete accuracy, errors or omissions may occasionally occur. We reserve the right to correct such errors without prior notice, and no liability shall arise against the company in such cases.

19. Inspection Upon Delivery

Buyers are strongly advised to inspect the shipment immediately upon delivery and before signing any delivery acknowledgment. Failure to inspect at the time of delivery or delayed reporting of visible damage may affect your eligibility for a claim.

20. Policy Updates

VastrMitr reserves the right to amend, update, or revise this Return, Refund & Exchange Policy at any time without prior notice. The latest version will always be available at https://vastrmitr.in/legal/ and will apply to all purchases made after the date of such update.

By placing an order with VastrMitr, you confirm that you have read, understood, and agreed to the above policies in full.